Guest Relation Executive Job in Mumbai at Goodflippin

Duties & Responsibilities:

• Greet every guest upon arrival and welcome them into the restaurant
• Be a Dine-in expert, encouraging guests to understand Menu and assist with any questions
• Be knowledgeable about the mobile app and all its capabilities ie. Mobile ordering, offers, nutritional info etc.
• Support service staff with bringing table service orders out and serving out-of-sequence orders to guests
• Anticipate guests needs in order to create a stress-free environment
• Engage in “Hygiene-checks”, intercepting almost any guest complaints
• Create “WOW” moments for families and children using tools such as standee Photos, games, etc.
• Support dining room staff in ways that also help create connections with guests and keep the dining room spotless.

Required Skills & Qualifications:

• 0-5 years of food and beverage service industry experience required
• Ability to work flexible hours, including nights and weekends
• Strong interpersonal and communication skills
• Excellent leaderships skills
• Problem-solving skills.
• The ability to priorities and juggle multiple responsibilities

launched in 2019 in Mumbai. The brand currently has a total of 38 outlets and rising across Mumbai, Delhi, and Pune with a headcount of more than 350+ employees.