Guest Delight Officer (GDO) Job in Pune at zolo Stays

Zolo Stays is hiring for the role of Guest Delight Officer (GDO)!

Responsibilities of the Candidate:

• Guest Relations:
  
  • Respond promptly and professionally to guest inquiries, concerns, and complaints.
  • Ensure a high level of guest service is maintained at all times, addressing and resolving guest issues in a timely and satisfactory manner.
  • Facilitate a positive property showcasing & onboarding guest experience, including showing available inventories & converting sales leads.
• Property Management:
  
  • Oversee the day-to-day operations of assigned ZoloStay Property, including guest relations, rent collection, and property upkeep.
  • Coordinate property upkeep with internal stakeholders, ensuring work is completed in a timely and satisfactory manner.
  • Monitor and enforce compliance with rules and regulations.
  • Conduct regular property audits to identify any maintenance or safety issues and address them promptly.
• Financial Management:
  
  • Collect and process rental payments, ensuring accuracy and timeliness.
  • Monitor rent delinquencies, initiate appropriate actions to minimize losses, and enforce late payment penalties as per company policies.
  • Assist in the preparation of annual property budgets and monitor expenses to ensure adherence to budgetary guidelines.
• Reporting and Documentation:
  
  • Maintain accurate and up-to-date records, files, and documentation related to property management activities, including agreements, maintenance requests, and guest communications.
  • Collaborate with the team on regular insights into the property’s performance, occupancy rates, and financials.
• Team Management & Collaboration:
  
  • Lead and train a team of 1-4 dedicated facilities team members.
  • Collaborate with cross-functional teams, such as sales, support, and facilities to ensure effective guest satisfaction & property management.

Requirements:

• Guest Relations
• Property Management
• Financial Management
• Reporting
• Documentation skills