GTE Professional Job in Gurgaon at ApplyBoard

ApplyBoard is hiring for the role of GTE Professional!

Responsibilities of the Candidate:

• Acting as the expert on the Australian team with regard to everything GTE-related
• Understanding and documenting each school’s GTE process
• Staying up to date on the Australian Government Department of Home Affairs GTE criterion as per Direction Number 69 - Assessing the Genuine Temporary Entrant Criterion for Student VISA and Student Guardian VISA applications
• Reviewing SOPs to ensure that they contain all the necessary information as per either the school’s requirements and/or Direction 69.
• Providing feedback to the student to ensure that the SOP strengthens their application
• Conducting GTE interviews with the student to ensure GTE acceptance
• Identifying concerns with the student’s application and providing the necessary coaching to help improve the student’s chance of acceptance
• Identifying and requesting additional information or documents that will support the student’s claims and circumstances
• Acting as the decision maker on assessing whether the genuine temporary entrant criterion is satisfied
• Informing the students about their GTE assessment outcome
• Informing the CX Australian team on whether an application should be submitted or withdrawn based on GTE suitability
• Be the expert in the evaluation and submission processes of the Australian Market.

Requirements:

• Excellent written and verbal communication skills
• Coaching and interviewing skills
• Building positive relationships with students, RPs, and schools
• Creative Thinking and Problem Solving
• Exceptional attention to detail
• Understanding requirements and translating them for students
• Providing constructive feedback
• Creating processes and continually improving processes
• Previous experience in customer experience ideally in a role that involved coaching/interviewing clients in some capacity
• Core Competencies: Accountable, Verbal & Written Communication, Student/Customer Orientation, Problem-solving/Good Judgement, Teamwork and Collaboration, Self-directed, Decisive.