GSOC Operator / Analyst Job in Hyderabad at G4S

G4S is hiring for the role of GSOC Operator / Analyst!

Responsibilities of the Candidate:

• Monitor security systems (CCTV, access control, alarms, incident management tools).
• Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
• Identify and escalate potential risks, anomalies, or suspicious
• Act as the first responder to incidents in line with global SOPs.
• Escalate issues to relevant stakeholders and dispatch ground teams when required.
• Assist in fire, evacuation, lockdown, or medical emergency protocols.
• Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
• Track regional and global threats; share intelligence updates with stakeholders.
• Generate reports on incidents, trends, and SLA compliance.
• Provide video retrievals, badge audits, and analytical support for investigations
• Handle emergency and non-emergency calls professionally.

Requirements:

• Graduate in Security Management, Information Technology, Criminology, or a related field.
• Certifications such as CPP, PSP, APP (ASIS) are advantageous.
• Minimum 1 year in GSOC/Command Centre operations.
• 2+ years in monitoring-based operations or customer service.
• Prior work with multinational clients preferred
• Hands-on experience with: Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365, and Security equipment: CCTV, access control, alarms, FACP panels.
• Ability to analyze data and prepare incident/intelligence reports.
• Strong situational awareness and multitasking.
• Calm decision-making under stress.