Group Manager - Operations Job in Pune at WNS Global Services Private Limited

WNS is hiring for the role of Group Manager - Operations!

Respinsibilities of the Candidate: 

• The person will be responsible for leading and driving the OTC operations – Cash application, Credit and Collections functions
• Manage collections portfolio maintaining strong customer centricity
• Reviews cash receipts ensuring that they are proper and being processed timely.
• Knows the counterparts at client side and maintains a supportive and professional relationship with them
• Brings in domain understanding to identify pain areas of the client, recommend solutions, and ensure successful implementation of solutions
• Understands the client's expectations at the process level and not just his / her role level; delivers against these expectations and as per SLAs
• Seeks and reviews customer feedback and takes proposed actions to ensure that client expectations are met better
• Takes ownership of solution oriented, effective communication with customers on issues raised, findings and proposed resolution.
• Is proactive in identifying and removing obstacles; ropes in support of others in advance to ensure that results are delivered as expected
• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• DPM, DTP, SOP preparation

• Drives collaboration and team work to meet the larger goals down the line with own and other teams
• Brings teams and people together to establish common goals and common understanding of deliverables; clarifies how each piece fit the larger picture
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required
• Drive and mentor Continuous Improvement projects (Lean and Six sigma based)
• Monitor the performance and quality of the activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Requirements: 

• Accounting, Finance, or any Business-related course
• Strong experience in High level Process Management knowledge for OTC activities.
• Microsoft Office skills & client industry experience is a must
• Strong written and spoken ability to communicate in English
• Strong People Management Skills