Group Leader Service North -1 Job in Delhi at Perkin Elmer

Perkin Elmer is hiring for the role of Global Leader Service North - 1!

Responsibilities of the Candidate:

• Monitor and continuously improve team performance and utilization metrics led by group leaders.
• Upgrade and leverage talent by identifying critical skills and competencies to provide best-in-class customer support.
• Develop and redeploy resources as needed to meet business commitments and reinforce PerkinElmer’s value proposition.
• Oversee staffing decisions to ensure talent aligns with customer value strategies and strengthen team capabilities through resource infusion.
• Create a pipeline of talented individuals ready to step into leadership roles using the LEAD process for goal-setting, performance measurement, and team development.
• Report relevant market competition insights to the Service Leader.
• Guide and develop group leaders to enhance service revenue and customer focus in their regions.
• Collaborate with the Academy Leader to ensure team members’ skills meet customer and install base demands.
• Foster teamwork within the service and sales organizations to maximize growth opportunities.
• Actively sell service contracts, service products, and support contracts within the region.
• Investigate customer dissatisfaction and ensure appropriate development and resolution.
• Ensure Customer Service Engineers submit completed documentation within agreed timeframes.
• Communicate customer leads, concerns, and situations to local sales staff and ensure regular interaction between engineers and sales staff.
• Manage service receivables and negotiate with customers as needed.
• Identify problems, provide recommendations, and implement programs to improve departmental efficiency and company systems.
• Ensure adherence to escalation policies and timelines.
• Maintain proper regional inventory management.

Requirements: