Grievance Associate Job in Gurgaon at Cars24

Cars24 is hiring for the role of Grievance Associate!

Responsibilities of the Candidate:

• Address and resolve customer grievances and complaints related to our automobile products and services.
• Communicate effectively with customers via phone, email, and chat to understand their concerns.
• Collaborate with internal departments to investigate and resolve customer issues.
• Maintain accurate records of customer interactions and resolutions.
• Provide feedback to management on recurring issues and potential improvements to processes and products.
• Contribute to the development and implementation of customer service policies and procedures.

Requirements:

• We are seeking a detail-oriented and empathetic Grievance Associate to join our team in the automobile sector.
• The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for enhancing customer satisfaction.
• A background in customer service or a related field, preferably within the automobile industry, is highly desirable.