Graduate Service Desk Analyst Job in Bengaluru at AtkinsRealis

AtkinsRealis is hiring for the role of Graduate Service Desk Analyst!

Responsibilities of the Candidate:

• Be the first point of contact for all end user-reported issues or requests.
• Provide technical support for Internal and External customers.
• Be responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
• Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Take end-to-end ownership of end-user issues till resolution and follow-up as mandated by the process requirements.
• Escalate complex problems to the Remote Support Engineering staff or Field Engineering.
• Maintain call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system.

Requirements:

• Bachelor’s Degree in any technical stream from a Deemed University
• Excellent verbal and written communication
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24x7)