Graduate Customer Success Manager Job at Canonical
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Graduate Customer Success Manager
Canonical
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Work From Home
- Work from Home
Skills Required
- Ubuntu
- Kubernetes
- Customer Relationship Management
- Customer Success
- Risk Management
- Problem Solving
- Documentation
About this Job
Canonical is hiring for the role of Graduate Customer Success Manager!
Responsibilities of the Candidate:
- Enrich documentation about problem-solving, Q&A, and onboarding materials.
- Drive campaigns targeting multiple customers through digital touchpoints and activities.
- Identify high-potential as well as high-risk customers from newly onboarded users or customers.
- Onboard new customers and introduce them to our products and support processes. Products include Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification.
- Collect feedback from customers and format them for review by the product team.
Requirements:
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem-solving, Q&A, and onboarding materials.
- Drive campaigns targeting multiple customers through digital touchpoints and activities.
- Identify high-potential as well as high-risk customers from newly onboarded users or customers.
- Onboard new customers and introduce them to our products and support processes. Products include Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification.
- Collect feedback from customers and format them for review by the product team.
Eligible Degrees
+84 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Canonical
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