Graduate Analyst - Deskside & Technology Support Job in Bengaluru at AtkinsRealis

AtkinsRealis is hiring for the role of Graduate Analyst - Deskside & Technology Support!

Responsibilities of the Candidate:

• Manage IT Asset and configuration (CI / CMDB) management Processes
• Deploy / Image Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
• Typically provides technical support for Internal and External customers
• Support the Senior Desk Side team and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities
• Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary
• Provide weekly/daily reports/time Health checks and updates on current issues
• Full time On-site availability required

Requirements:

• Excellent verbal and written communication
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7) as and when needed
• Travel expected to other offices in Bangalore
• Full time On-site availability required.