GOC Technician Job in Hyderabad at SS&C

SS & C is hiring for the role of GOC Technician!

Responsibilities of the Candidate:

• Provide world-class customer support to internal and external clients
• Monitor network and services to ensure availability to all users
• Respond to automatically generated alarms produced by GOC monitoring software by using tools and/or engaging additional Intralinks SRE Support Teams
• Facilitate Internal Bridge and send status updates during platform events
• Perform up checks on the various applications to ensure connectivity
• Identify, diagnose, and resolve problems of moderate complexity affecting network and service performance
• Process and prioritize customer-impacting issues
• Follow prescribed trouble and operational procedures
• Perform notifications and follow prescribed escalation procedures
• Document trouble tickets as actions are taken
• Record, update, and maintain outage notifications and announcements
• Rotational support may be required

Requirements:

• 1 to 4 years of relevant experience in a product technical support and/or product development role (preferably in the SaaS industry)
• Familiar with a variety of the field's concepts, practices, and procedures
• Knowledge and experience with monitoring tools (e.g. Zabbix, Pager Duty, Splunk, Dynatrace, Logic Monitor)
• Strong verbal, written, and interpersonal communication skills in English
• Critical thinking, analytic, and problem-solving abilities
• ITIL V3 Foundation Certified is a strong plus
• Service-Now experiences a strong plus
• Positive team collaborator
• Customer focused attitude