GM-Vendor Growth Job in Gurugram at Pidge

Key Responsibilities

Vendor Onboarding:

• Lead the end-to-end onboarding process for new last-mile logistics vendors, ensuring alignment with Pidge’s operational goals.
• Develop and execute a comprehensive onboarding strategy that equips vendors to meet quality, efficiency, and delivery standards.

Contracting and Expectations Setting:

• Oversee vendor contracting, including negotiations, legal compliance, and risk management.
• Clearly outline and communicate performance expectations, compliance requirements, and KPIs with vendors to set a foundation for success.

Vendor Success Management:

• Create and implement frameworks to monitor vendor performance, satisfaction, and adherence to service-level agreements (SLAs).
• Act as a point of escalation for resolving vendor issues, collaborating with cross-functional teams to drive solutions and maintain smooth operations.

Vendor Relationship Management:

• Build and maintain strong, productive relationships with vendor partners to foster mutual growth and long-term collaboration.
• Develop feedback mechanisms to gather insights from vendors, using data to improve processes, address concerns, and adapt strategies as needed.

Performance Optimization and Growth Initiatives:

• Identify growth opportunities within the vendor network, designing strategies to optimize capacity, improve efficiency, and reduce costs.
• Work closely with internal teams (Operations, Product, Data, etc.) to integrate vendor feedback into process improvements and tech advancements.

Reporting and Analysis:

• Track, analyze, and report on vendor performance metrics, providing actionable insights and recommendations for improvement.
• Regularly review the vendor landscape to keep Pidge competitive and responsive to market demands.

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field; MBA or equivalent experience preferred.
• 7+ years of experience in vendor management, supply chain, or last-mile logistics,
• Proven track record in vendor growth and management, including contracting and performance management.
• Exceptional negotiation, communication, and relationship-building skills.
• Analytical and data-driven approach to performance tracking and improvement.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Pidge Technologies, founded in 2019, is a Gurugram-based logistics tech startup transforming last-mile delivery in India. It offers AI-powered fulfillment, private and shared fleet solutions, and a unified dashboard for businesses. With over 50,000 fleet partners and presence in 200+ cities, Pidge helps SMEs scale operations efficiently while ensuring high service levels and real-time visibility.