GM - Secretary Job in Chennai at Hilton

Hilton is hiring for the role of GM - Secretary!

Responsibilities of the Candidate:

• Arrange appointments and meetings for the General Manager, record them in the calendar/diary, and ensure the General Manager has the appropriate documentation for each appointment.
• Attend meetings such as Department Head Meetings, Executive Committee Meetings, and any others when requested and take minutes of attended meetings.
• Receive visitors and guests on behalf of the General Manager and in his/her absence, answer questions and concerns, and follow through with resolutions.
• Arrange room and restaurant reservations for VIP guests/personnel if requested.
• Arrange and coordinate the General Manager's schedule and remind him/her in time.
• Assist the General Manager in compiling guest data to be used for service quality improvement.
• Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.
• Answer telephone calls in the Executive Office as and when required.
• Assist the General Manager in dealing with hotel-related official documents, such as owner's reports, thank you letters, complaint letters, and other business documents.
• File and record all business documents as required.
• Check documents submitted by departments and record when using the stamp.
• Assist with translations, verbal and written.
• Maintain strictest confidentiality at all times on all matters.
• Demonstrate essential overall knowledge of the organization.
• Understand the responsibilities of other sections and departments and cooperate with them.
• Adhere to the hotel’s security and emergency policies and procedures.
• Demonstrate a professional attitude and behavior at all times.
• Prepare and maintain files, reports, letters, memorandums, and other relevant business documentation.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Maintain an accurate tracking system for prompt handling of issues concerned.
• Order and maintain office supplies.
• Abide by the team member handbook, hotel policies and procedures, and hotel code of conduct.
• Maintain personal presentation to hotel standards.
• The Management reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.
• Carry out any other reasonable duties and responsibilities as assigned.

Requirements:

• College Degree and above.
• Minimum 2-3 years of relevant experience.
• Resourceful, creative, and maintain flexibility.
• Passionate about delivering exceptional guest experiences.
• Able to work independently as well as in teams.
• Take ownership of your actions and decisions.
• Able to operate with a sense of urgency and discipline.
• Strong proficiency in English and Chinese to meet business needs.
• Proficient in Microsoft Office.
• Able to do basic translations, advantageous.