Global Talent Operations- Learning Platform Management- Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the position of Global Talent Operations- Learning Platform Management- Analyst

Responsibilities of the Candidate:

• Support functional and operational activities for all Learning applications owned by GTO
• Take full ownership in driving the support tickets to resolution by adhering to SLA and quality standards
• Educate and build awareness among the clients on various new functionalities in Saba Cloud and Cura
• Participate in upgrades/projects related to Saba Cloud Learning Management System, Cura, and other Learning technologies by developing solution/business analysis documents
• Validate and provide a demo for the solution identified for the project items
• Ensure proper ‘Defect Management’ and address the maximum number of defects within the stipulated timeline
• Work closely with other team members and cross-functional teams both in India and the US
• Identify and document new processes as they relate to the quality function
• Contribute to process improvement of existing processes
• Be involved in performing UAT for new features, updates & changes from time to time
• Be involved in projects for new implementations, upgrades of learning applications
• Be the subject matter expert for learning platform management processes and activities

Requirements:

• Knowledge on Learning Management Systems and Curation platform, preferably LMS e.g. Saba Cloud, Sum Total, Cornerstone OnDemand, EdCast, Degreed
• Strong written and verbal communication skills (must be an effective communicator)
• Excellent customer service skills; ability to interact with global customers
• Outstanding analytical and troubleshooting ability
• Advanced computer skills in Microsoft office suite
• Following of procedures and detail-oriented documentation
• Highly organized and customer-focused
• Strong problem-solving skills
• Strong interpersonal skills and ability to interact well with multiple departments globally
• Experience with help desk operations and system support procedures a plus
• Ability to prioritize time, as well as work on multiple tasks with ongoing deadlines
• Preferred previous experience 2-4 years.
• Foundational knowledge of project management or release management would be an advantage
• Experience in performing User Acceptance Testing (UAT)