Global Support Specialist Job in Bengaluru at Anthology

Anthology is hiring for the role of Global Support Specialist!

Responsibilities of the Candidate:

• Providing Level 1/Level 2 product support to customer issues
• Investigating, resolving, and providing root cause analysis on reported application issues
• Using SQL scripts for creating queries and troubleshooting stored procedures
• Using SQL profiler to identify the root cause
• Effectively communicating timely updates to customers through appropriate incident tracking tools
• Quickly establishing rapport, gaining and maintaining credibility with diverse audiences
• Coordinating between customers, development team and internal support teams while working on customer issues. Efficiently coordinating with the internal and external stakeholders
• Working with the customers to gather product requirement, analyzing and documenting before it is passed on to the product management team for next steps
• Escalating issues as and when needed to Level II/Level III analysts or with the development teams for resolutions
• Following established guidelines and industry best practices to resolve customer issues

Requirements:

• Should have a minimum of 0-2 years of experience in application support
• Willingness to work night shifts
• Strong written and oral communication skills
• Good documentation skills and ability to communicate with the customer in a professional manner
• Fluency in written and spoken English