Global Records Management-Assistant Job in New Delhi at Brain & Company

Brain & Company is hiring for the role of Assistant-Global Records Management!

Responsibilities of the Candidate:

• Contact individual case team members to initiate the case wrap-up process and confirm proper process steps have been followed.
• Review cases created within the Finance system to track projected end dates.
• Track individual responses to inquiries and follow up with delinquent inquiries.  
• Escalate overdue requests as needed to ensure full compliance.  
• Support Professional Standards Members by supplying reports, ad hoc training and other assistance to promote RIM compliance.
• Collaborate with the team to perform administrative tasks, ensuring that internal systems are consistently updated with accurate data. 
• Proactively flag any issues encountered during daily operations.
• Be mindful of the Service Level Agreements (SLAs) and effectively respond to customer queries regarding the process.
• Prepare reports, analyze data and perform other tasks, as assigned.

Requirements:

• Bachelor's degree in any field providing exposure to database or list management
• Recommended 1-2 years of  experience working on database or list maintenance
• Ability to use Excel; exposure to SharePoint and ServiceNow is desired but not required
• Strong English communications (verbal and written) and customer service skills to work with global customers
• Proven ability to work independently with attention to details and a high level of accuracy
• Proven reliability, self-motivation and maturity
• Ability to work closely with global teams, which may require flexible hours at office or at home