Global Operations Lead - LAN & WIFI Job in Bangalore at Nestlé

Nestle is hiring for the role of Global Operations Lead - LAN & WIFI!

Responsibilities of the Candidate:

• Provides oversight in the products' 'run' and 'maintain' phases to deliver the committed product business value, while offering input to peers.
• Offers operations and governance escalation support to ensure service level objectives are met.
• Ensures optimal service at the right cost and quality, with the ability to right-size resources as needed.
• Leads the development of operational aspects and ensures their end-to-end integration and value delivery.
• Participates in assessing external and internal technology capabilities for integration with the existing IT operations environment.
• Contributes to increasing flexibility by leveraging partners to meet growing business demand and enabling Nestlé employees to focus on value-added activities.
• Fosters transversal skills to support products and ensure operational excellence.
• Supports and influences the product roadmap, particularly in significant or complex innovation initiatives, by collaborating with Product Owners or the Platform Manager.
• Provides recommendations on improving the effectiveness, efficiency, and delivery of services through the utilization of emerging technology, technical methods, and methodologies.
• Ensures fulfilment of contracts and provides input on changes in services and/or contracts, collaborating with Procurement and Vendor Management.
• Drives continuous improvement in the effectiveness and efficiency of operational support for internally or partner-managed platform services.

Requirements:

• Join a collaborative and dynamic team, with a track record of delivering results in high-pressure environments.
• Bachelor's degree in computer science or related field, with 8+ years of experience in IT Operations within an enterprise/global environment.
• Strong leadership skills, influencing key stakeholders, and cross-functional team management.
• Experience in Service Management best practices and establishing standard processes.
• Proven experience in leading IT operations teams in complex, 24/7 environments.
• Proficiency in budget planning, effective communication, and working with virtual teams in a global setting.
• Strong understanding of system engineering, risk management, and architecture standards.
• Familiarity with both traditional practices (IT service management) and agile methods (e.g., DevOps).
• Deep understanding of the IT landscape in the relevant functional area.
• Effective influencing, negotiation, and supplier relationship management skills.
• Ability to foster collaboration, customer service culture, and work with diverse cultures.
• Excellent communication and presentation skills for building partnerships with internal and external stakeholders, including service integrators, providers, and vendors globally.
• Proficiency in budget planning and financial management.
• Strong communication skills at different levels within the organization, including fluency in English.