Global Leadership Senior Trainer Job in Mumbai at TTEC

TTEC is hiring for the role of Global Leadership Senior Trainer!

Responsibilities of the Candidate:

• Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.
• Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in-person formats.
• Adapt facilitation approach to suit different leadership levels and cultural contexts.
• Partner with leadership development teams to coordinate and support the rollout of global initiatives.
• Ensure smooth delivery and learner engagement across geographies and formats.
• Actively contribute ideas to improve course content, delivery methods, and learning strategies.
• Stay current with emerging trends in leadership development and adult learning.
• Experiment with new facilitation techniques and technologies to enhance learner experience.
• Promote continuous improvement and innovation in leadership development practices.
• Collaborate with stakeholders to evolve the global learning strategy. 

Requirements:

• Minimum of 2 years’ experience delivering adult learning programs, with a focus on leadership and behavioral development.
• Proven ability to facilitate both virtual and in-person sessions across diverse audiences and geographies.
• Skilled in adapting facilitation styles to suit different leadership levels, learning contexts, and cultural nuances.
• Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
• Customer- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges.
• Proficiency in using learning platforms and virtual facilitation tools (e.g., LMS, MS Teams).
• Working knowledge of database applications such as MS Office, Oracle, UKG Pro, MS Teams
• Curious, open to feedback, and committed to continuous learning and innovation in leadership development.