Global HR Service Delivery Specialist Job in Delhi at Clifford Chance

Clifford Chance is hiring for the role of Global HR Service Delivery Specialist!

Responsibilities of the Candidate:

• General Workday support (Service, Updates & Change requests) for all the countries globally
• Ensure all Workday tasks and events are resolved as per agreed timelines
• Responsible for conducting an Audit of Master Data Validation
• Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
• Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday-related queries
• Manage Workday Homepage, Newsletters, and various Internal communication channels to connect with all employees, managers, and Global HR teams
• Ensure to update and maintain Procedures, Templates, quick guides, step-by-step guides, and other training material on SharePoint
• Develop and update the Quick Reference Guide (QRC) for all roles in the workday
• Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA, and projects
• Work on systems development/upgrade/enhancement projects as a team member

Requirements:

• A bachelor's/master's degree from a reputed institute, preferably in the area of business management
• Experience at a multinational organization with exposure to a non-Indian working environment is preferred