Global HR Operations Specialist Job in Gurgaon at Payoneer

Payoneer is hiring for the role of Global HR Operations Specialist!

Responsibilities of the Candidate:

• Manage end-to-end onboarding and offboarding processes in line with defined SLAs
• Coordinate with internal teams, clients, and third-party vendors to ensure smooth transitions
• Trigger communication workflows and ensure proper documentation and compliance
• Address and resolve HR-related queries promptly and empathetically
• Collaborate with payroll, legal, and tech teams for issue resolution
• Maintain accurate documentation and logs for audits and process improvements
• Stay informed on labor laws and statutory regulations in assigned countries
• Ensure HR processes and documentation meet local compliance standards
• Partner with legal teams to roll out policy updates when required
• Monitor SLAs for onboarding/offboarding and employee helpdesk tickets
• Generate regular reports (weekly/monthly) on operational metrics and resolution timelines
• Identify process inefficiencies and recommend continuous improvement strategies

Requirements:

• 2–4 years of experience in HR operations or employee lifecycle management
• Strong understanding of HR processes and local labor laws (MEA region experience is a plus)
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, global environment
• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus