Global Community EDU Lead Job in Bengaluru at Lenovo

Lenevo is hiring for the role of Global Community EDU Lead!

About the company:

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

Responsibilities of the Candidate:

• Attract, engage, retain, guide, and inspire Lenovo EDU Gen Z student, parent, and educator community members via the end-to-end management of campaigns, including but not limited to (working with internal/agencies): email/retention strategy, display, social, offers/competition/giveaways
• Identify community founders and contributors, and develop programs to recognize and celebrate them
• Lead community customer support and manage escalations as needed
• Implement moderation policies and procedures and ensure community content and members adhere to those standards
• Engage external stakeholders/seek out partnerships to develop reward/points/reverse-affiliates program
• Report on community metrics, the community experience, and community engagement to provide feedback and insights to leadership and partners
• Find opportunities to add impactful new content, experiences, and resources, and develop program content, including videos/webinars/whitepapers
• Collaborate with the content strategists, segment business owners, and Sr. Manager of Global Communities to develop a quarterly content plan to align with promotional/seasonal periods for each key segment and upload content to the Platform
• Coordinate with WW and local Marketing, PR, and Communications teams to provide engaging text, image, and video content
• Monitor the community on an ongoing basis, personally engage in the community, and create new content where appropriate
• Develop and implement innovative ideas to continuously add value
• Act as the face and voice of the Lenovo brand for one of our three key segments, B2C Education focusing on Gen Z audience
• Partner with a product manager and UX designer on the ongoing development of the new community and how content best practices should align
• Organize and manage events to boost brand awareness