Global Call Centre Associate Job in Gurgaon at Ease My Trip

Ease My Trip is hiring for the role of Global Call Centre Associate!

Responsibilities of the Candidate:

• Handle the end-to-end ticketing process, including PNR creation, issuance, re-issuance, refunds, and cancellation.
• Execute changes, rescheduling, and modification as per customer requirements.
• Coordinate effectively with airlines and customers over the phone.
• Provide exceptional service by addressing inquiries and resolving issues.
• Work towards revenue generation through effective ticketing processes and upselling opportunities.

Requirements:

• Possess in-depth knowledge of GDS systems, specifically galileo and saber.
• Demonstrate proficiency in managing both international and domestic ticketing operations.
• Strong understanding of city codes, airport codes, and airline hubs.
• Excellent communication skill in both written and verbal formats.
• Willingness to work in rotational shifts, including nights and weekends.