Global Analytics and Insights Senior Analyst Job in Gurgaon at Concentrix

Concentrix is hiring for the role of Global Analytics and Insights Senior Analyst!

Responsibilities of the Candidate:

• Analyze qualitative and quantitative data and identify opportunities
• Journey Mapping, Reviewing Customer Metrics, and process design
• Conduct planning, data collection, data cleansing, and data linkage including the use of AI or other techniques
• Analysis of  data to spot customer trends
• Identify underlying drivers and provide input to improvement initiatives
• Drive project/campaign development based on analytic findings, metric performance, and client business needs
• Collaborate with customers and other stakeholders on improvement projects
• Develop and present project updates, findings, and solutions to internal and external client stakeholders

Requirements:

• Strong analytical thinking as well as problem-solving skills
• Proven ability to apply data analysis techniques to improve work processes producing positive results for a function and/or business unit
• Strong organizational and project management skills
• Experience in consulting or improving business and/or CX processes
• Strong client orientation
• Demonstrated ability to meet deadlines, in a demanding and changing environment
• High proficiency with contemporary analytic technologies, statistical concepts
• Demonstrate experience in applying contemporary improvement techniques 
• Excellent written and oral communication skills and ability to work well in a team
• Ability to travel periodically