GFX Bugs & Outages Analyst III Job in Bangalore at Uber

Uber is hiring for the role of GFX Bugs & Outages Analyst III!

Responsibilities of the Candidate:

• Identify trends in assigned areas and propose improvements
• Replicate, troubleshoot, and define systematic issues
• Define, build, and operationalize solutions
• Author resources and communicate solution details
• Perform analysis, document, solve problems, and define solutions
• Perform process analysis and define functional specifications
• Support general project deliverables
• Own team projects end-to-end
• Technical quality assurance and testing
• Provide training and produce content related to troubleshooting guides
• Monitor support queues and triage & communicate issues
• Provide regular tracking and reporting of issues that impact support
• Assess support impact and determine the severity of outages
• Communicate between multiple teams during outages and communicate mitigations to CommOps stakeholders
• Submit formal Engineering requests to the appropriate Uber group and assist in prioritization

Requirements:

• Basic Qualifications:
• At least 1 year of experience in a related field
• Prior experience in technical troubleshooting
• Intermediate data analysis and processing skills using spreadsheets with formulas and SQL
• Strong stakeholder management skills
• Strong communication and problem-solving skills
• Preferred Qualifications:
• 2+ years of experience in bug identification, triaging, bug reproduction, debugging, and outage identification or IT incident management
• Or 2+ years of hands-on experience in software/application tech issues investigation, problem identification, reporting observations to the tech team, and getting them fixed
• Or 2+ years of data analytics/science experience with insights and intermediate SQL and coding experience
• Or 2+ years of Uber operations experience specializing in retail, heavy investigations, end-to-end support for customer concern resolution, and a thorough mastery of the Uber domain, app, and tools
• Or a combination of the skills above
• Schedule flexibility to work early, late, or weekend shifts
• Experience using JQL
• Knowledge of GraphQL and/or Lucidchart