GCX Risk Ops Agent Job at Ebay

GCX Risk Ops Agent is hiring for the role of Ebay!

Responsibilities of the Candidate:

• Conduct in-depth case reviews to promote safe and compliant trading on the site.
• Use filters, member reports and account reviews to make informed decisions on each case.
• Identify trends and provide feedback to your leadership.
• Provide feedback on filter performance to LVIS and other support teams.
• Handle appeals through multiple channels for actions taken across assigned work types.

Requirements:

• Responsible for making sure work is completed within the Service Level and actively driving improvement.
• Able to gather data using internal and external tools and then interpret it to assess risk.
• Available to adjust schedule hours based on business needs.
• Business minded. You can see trends, and opportunities and can multi-task.
• Great at managing your time.
• Excellent at communication – both verbal and written.
• Great atproblem-solvingg.
• Courteous and professional in your engagement with customers, co-workers and Business Units.
• Proactive and suggest workflow enhancements.
• Assigned to projects and initiatives as they arise.
• Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into yourdecision-makingg.
• Comfortable working escalations based on your knowledge and proficiency.
• Dependable – you have an established sense of urgency and follow through.
• Adaptable andworksk under general supervision with the ability to stay self-motivated.