Gas Turbine Product Service Engineer Job in Bengaluru at GE Power India Limited

GE Power is hiring for the role of Gas Turbine Product Service Engineer !

Responsibilities of the Candidate:

• Provide resolution to customers technical issues in Gas Turbine hot section timely and efficiently by coordinating across other interfacing organizations such as manufacturing, sourcing, services operations, quality, design engineering etc.
• Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
• Communicate progress of customer issues across all levels of the GE Vernova internal organization as well as support customers technical review meetings.
• Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
• Author customer communications regularly to update users’ community externally and document & share lessons & best practices internally within GE Vernova community.
• Collaborate with operations & site team to support unplanned/forced outages and enable the customer units back into operation.
• Practice the culture of continuous improvement by employing lean tools and principles.

Requirements:

• Bachelor’s degree in engineering or related technical discipline from an accredited college or university (or equivalent experience)
• Experience in gas turbine design experience or related technology.
• Experience & willingness to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications, typically <10% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.
• Demonstrated capability of working in a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Humble, open, collaborative, and continuous learning.
• One Team mentality, working horizontally to support our customers despite internal hurdles.
• Six Sigma DMAIC, or other Root Cause analysis techniques
• Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best GE Vernova products.
• Prior experience in a customer support/facing role and strong commercial mindset.