FX Technical Onboarding Analyst Job in Bangalore at LSEG

LSEG is hiring for the role of FX Technical Onboarding Analyst!

Responsibilities of the Candidate:

• Collaborate with internal partners to setup FX customers on LSEG FX trading platforms.
• Resolve sophisticated client queries, call out high-impact risks, and build internal relationships and networks with key teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall & Matching platforms.
• Offboarding customer (buy-side) clients in FXall & Matching platforms.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop relationships and improve process efficiency.

Requirements:

• Technical or Financial Degree or equivalent experience level.
• Validated Customer Service skills and experience.
• Good communication and analytical skills.
• Worked in a customer-focused environment where detailed process/procedures are followed.
• Strong teammate with ability to work in a fast-paced environment and under pressure.
• Flexible to work within EMEA time zones until 18:00 GMT.