Fraud Specialist II - Debit Card Fraud Prevention Job in Mumbai at J.P. Morgan India

JP Morgan is hiring for the role of Fraud Specialist II - Debit Card Fraud Prevention!

Responsibilities of the Candidate:

• Demonstrate sensitivity and compassion in difficult situations.
• Navigate multiple technologies while staying engaged with our customers.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Possesses strong customer focus with the ability to have detailed conversations with our Debit Card Fraud Prevention and Fraud Inbound Call Center customers.
• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Document Debit Card Fraud Prevention and Fraud Inbound Call Center customer account activities thoroughly and concisely.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcomes.
• Make appropriate decisions and execute account maintenance on behalf of our customers quickly and effectively.
• Effectively prioritize work to ensure efficiency.
• Abide by all applicable regulatory and department practices and procedures.
• Work independently and in a team environment.
• Think critically and exercise independent judgment.

Requirements:

• Must be willing to work in an environment that requires phone customer interaction
• Must have experience in Fraud and/or Debit Card Fraud Prevention customer service
• Strongly prefer proficiency with basic computer functions including mouse and keyboard usage, navigating