Food & Beverage Executive Job in Bengaluru at Hilton

Hilton is hiring for the role of Food & Beverage Intern!

Responsibilities of the Candidate:

• Maintaining a high customer service focus by approaching your job with the customers always in mind.
• Having a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both customers and colleagues.
• Contributing ideas and suggestions to enhance operational/environmental procedures in the hotel.
• Promoting the services and facilities of Hilton Hotels to guests and suppliers of the hotel.
• Performing all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Knowing the food and beverage menu contents and explaining them in detail to guests.
• Understanding dietary requirements and offer appropriate suggestions.
• Completing the checklist in product knowledge.
• Making suggestions on the menu that might suit guests of different nationalities.
• Familiarizing with menu items of all other outlets to recommend guests to other outlets.
• Checking team members product knowledge on each shift.
• Undertaking steps/processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch, and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensuring that all team members are briefed on the details of the shift ahead.
• Completing the checklist on preparing the restaurant for service.
• Greeting guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Escorting guests to a table and ask if they would prefer a smoking or non-smoking table.
• Following up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
• Ensuring that all service procedures are carried out to the standards required.
• Making sure that all areas are cleaned and maintained in accordance with operating procedures.
• Supervising the restaurant roster on a daily basis and ensuring it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
• Controlling the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.
• Assisting restaurant managers with training all team members for the ‘induction training’ and ‘on-the-job training’.
• Offering team members constructive feedback about their performance after every shift with an aim of developing their skills and confidence.
• Providing leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Ensuring that the shift is reviewed, and handovers and briefings are carried out.
• Carrying out any other reasonable duties and responsibilities as assigned.

Requirements:

• 2-4 years managerial position in a 4 / 5-star category hotel.
• Good English skills, both verbal and written to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.