Financial System Support Specialist Job in Pune at Thornton Tomasetti

Thornton Tomasetti is hiring for the role of Financial System Support Specialist!

Responsibilities of the Candidate:

• Responding promptly and efficiently to end-user inquiries and issues related to the ERP and CRM systems. 
• Serving as a knowledgeable resource on Dynamics 365 CE and F&O, understanding their functionalities, capabilities, and best practices. 
• Providing immediate guidance and training to end-users encountering errors or issues to ensure efficient system usage. 
• Collaborating with cross-functional teams to plan, coordinate, and execute User Acceptance Testing (UAT) activities for system upgrades, enhancements, and implementations. 
• Conducting ongoing regression testing to ensure system stability, identify potential issues, and validate system functionalities. 
• Investigating and troubleshooting system-related problems, escalating issues to appropriate stakeholders as necessary, and providing timely resolution to minimize disruptions. 
• Developing and maintaining comprehensive documentation including system processes, standard operating procedures (SOPs), and knowledge base articles. 
• Assisting in creating training materials, user guides, and reference documentation to support end-user understanding and adoption of the ERP and CRM systems. 
• Identifying opportunities for process improvement, system enhancements, and automation to optimize system performance, user experience, and business operations. 
• Collaborating with IT teams, business analysts, system administrators, and other stakeholders to ensure seamless integration and alignment of the ERP and CRM systems with organizational objectives. 

Requirements:

• Bachelor's degree in computer science, information systems, business administration, or a related field (or equivalent experience). 
• Proven experience in supporting ERP and CRM systems, with a focus on Dynamics 365 CE and F&O. 
• In-depth knowledge of Dynamics 365 CE and F&O functionalities, configurations, and customizations. 
• Strong troubleshooting and problem-solving skills to quickly resolve end-user issues. 
• Ability to deliver training and guidance to users of varying technical expertise. 
• Familiarity with User Acceptance Testing (UAT) and regression testing processes. 
• Excellent communication and interpersonal skills to effectively interact with end-users and cross-functional teams. 
• Detail-oriented with strong organizational and documentation skills. 
• Self-motivated with the ability to work independently and collaborate in a team environment. 
• Prior experience in process improvement and system optimization is a plus. 
• Relevant certifications in Dynamics 365 CE and F&O are highly desirable.