Financial Services Account Associate Job in Pune at FIS Global

FIS Global is hiring for the role of Financial Services Account Associate!

Responsibilities of the Candidate:

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening.

Requirements:

• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• Ready to work in night shifts (5 days in a week)
• Temporary work from home. Flexible to work in office environment post operations begin in office.
• A good team player
• Experience of working with global/other teams
• Detail oriented and regard for timeliness
• High regard for deadlines and deliverables