Finance Transaction Processing Apprentice Job in Hyderabad at S&P Global

S&P Global is hiring for the role of Finance Transaction Processing Apprentice!

Responsibilities of the Candidate:

• Participate in the collection of all outstanding receivables, including making collection calls and other communications with clients.
• Enforce policies and procedures related to collection activities and payment processing.
• Provide timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms.
• Monitor and maintain accounts within assigned territory, including performing reconciliations and adjustments.
• Collaborate with other business teams, including Sales, Order Management, and Client Services, to resolve customer issues impacting payment.
• Note and report customer status through account reviews, account notes, and meetings with various business stakeholders.
• Assist in the maintenance of customer contact information.
• Train new apprentices by sharing knowledge and understanding of processes and procedures.
• Perform other related tasks as required.
• Be responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
• Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) System “Salesforce” to provide an accurate invoice to clients for prompt payment
• Gain an understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services
• Notify management of trends within OM Review that have a negative impact on SLA (Service Level Agreement) or on our subscribers (Document and provide prompt/actionable resolution)
• Fulfil all audit requirements set forth by management.
• Perform other related tasks as required.

Requirements:

• At least a bachelor's degree in any field or relevant discipline – Freshers only
• Experience in Customer Service, Collections, or Billing roles is a plus but not required
• Candidates must have strong verbal and written English communication skills
• Candidates will be required to perform in team and individual settings and will be working with global business partners
• Excellent problem-solving skills, attention to detail, goal-oriented and high initiative attributes are competencies for success in this role
• A commitment to excellent customer service
• Basic knowledge of MS Office Suite products including Excel is a plus
• Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting