File Setup Specialist Job in Bangalore at Cartus

Cartus is hiring for the role of File Setup Specialist!

Responsibilities of the Candidate:

• Accurate and timely creation of customer files 
• Understand key financial controls, customer contract and policy setup to support the correct file creation
• Identify and resolve issues where file creation information is missing, impacting the ability to make key operational decisions
• Manage and escalate authorizations for US Sanctioned countries
• Manage and process update requests to customer files
• Identification and communication of potential gaps in coding matrices to leadership
• Assist with new system roll outs and testing
• Assists with data integrity reports and projects
• Perform OFAC checks on customers when required
• Support training of new team members
• Other projects and tasks as required by management in support of continued process improvement

Requirements:

• Graduate with 2-4 years’ work experience in a customer experience or business operations role
• Back-office experience with excellent oral/written communication skills
• Prior relocation industry experience would be an advantage
• Customer service mindset with demonstrated ability to take initiative, move with speed, plan for the unexpected, overcome barriers, and be resilient
• Excellent comprehension & compositions skills - ability to clearly understand and address customer issues appropriately and compose grammatically correct, concise, and accurate written responses
• Proficient in Microsoft Windows environment (Teams, Excel, Outlook, Word,) with strong data input skills
• Ability to process high volumes of confidential data with excellent accuracy whilst ensuring productivity goals are met/exceeded
• Strong analytical skills to identify conflicting information across multiple documents
• Perform with uncompromising standards of excellence, ethics, and accountability
• Able to collaborate in a team environment with shared goals and responsibilities