Field Support Engineer Job in Bengaluru at AspenTech
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Field Support Engineer
AspenTech
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- SQL Server
- SCADA
- PostgreSQL
- MySQL
About this Job
AspenTech is hiring for the role of Field Support Engineer!
Responsibilities of the Candidate:
- AMC activities at Customer site.
- Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
- Document all customer interaction.
- Actively contributing ideas for better customer service and continuously improve the quality of service provided.
- Showing a passion for continued learning, staying up to date with new technology and trends.
- Work with other technical teams for the inputs and their support in day-to-day activities
Requirements:
- Bachelor’s degree in Electrical/Computer/Software Engineering, and/or equivalent years of relevant work experience.
- Power Utility experience preferred. Related industry experience from other fields may be considered.
- Exposure to SCADA/control systems – Having knowledge on Monarch SCADA system is an added advantage.
- Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP. Related experience may be considered.
- Must have good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Related experience may be considered.
- Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge). Related experience may be considered.
- Excellent Customer Management Skills.
- Excellent communication and writing skills, and the ability to facilitate your own meetings as necessary.
- Good troubleshooting skills.
- Knowledge of computer programming. An introduction to C programming at minimum.
- Ability to work on several projects in parallel in a fast-paced environment.
- Strong initiative to find creative solutions to problems.
- Confident enough to contribute ideas and solutions, but humble and self-assured enough to honour and support the ideas of others.
- Location preference – Anywhere in INDIA.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About AspenTech
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