Field Service Support Analyst Job in Bengaluru at HILLENBRAND

Hillenbrand is hiring for the role of  Field Service Support Analyst!

Responsibilities of the Candidate

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers.
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines.
• Responsible for troubleshooting and providing solutions to overcome the problem.
• Maintaining the records of each machine by timely entries in the FSL.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials and process optimization.
• Responsible for Assembly of Machines & Machines operations at Customer Site.
• Provide training to customers for Machine Operating & Trouble Shooting.
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visits.

Requirements

• Diploma / Graduation in Electrical & Electronics / Mechatronics
• Maximum 2-3 years in maintenance or testing of Injection Molding machines