Field Service Engineer Associate Job in Bhubaneswar at Alcon

Alcon is hiring for the role of Field Service Engineer Associate!

Responsibilities of the Candidate:

• Collaborate with customers to provide technical and administrative support activities including repair, preventative maintenance, and upgrades on Alcon Surgical and Alcon Digital Smart Suite equipment within a geographical region. Provide the highest level of service, and customer experience and achieve financial objectives.
• Provide timely technical services on Alcon Surgical and Digital equipment as required including phone support, remote and onsite corrective maintenance, preventive maintenance, installation, and other service-related duties.
• Lead the planning and installation activities of Alcon-connected products by coordinating with customers, IT, and commercial teams to ensure successful installation.
• Provide timely and accurate documentation on services performed.
• Strategically promote, educate, and market Alcon services to customers.
• Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personnel within the established guidelines.
• Expense management and perform duties within budgetary guidelines.
• Handle company assets (Company vehicle, test equipment, computer, etc.)

Requirements:

• Associate degree in, Electrical/Electronics/Networking/IT or equivalent years of directly related experience preferably within the Medical Devices industry
• Proficiency in networking and EHR (Electronic Health Record)/EMR (Electronic Medical Record) Systems and DICOM Communication configuration; Solid understanding of cloud technology
• Proven leadership and effective decision-making capabilities
• Strong analytical, problem-solving and negotiation skills
• Excellent verbal, written, and communication and customer service skills
• Experience supporting healthcare customers with customer agreements, network, security, data, and privacy concerns
• Experience working remotely in a customer-facing position
• Experienced with Microsoft Office tools including Excel, PowerPoint, Visio, MS Teams, SharePoint, MS Project, or similar tool
• Physical Requirements - Ability to lift tool kit to use in STP/SOP of the equipment’s
• 2 Years of Relevant Experience