Field Service Engineer Job in Hyderabad at Cummins India

Cummins is hiring for the role of Field Service Engineer!

Responsibilities of the Candidate:

• Technical specialists and regular customer support contacts are needed to diagnose and complete less complex repairs to Cummins products at a single customer’s site
• Engages customers courteously and professionally. Anticipates and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Coaches on preventative maintenance activities and basic repairs completed by customer employees
• Escalates unresolved issues to more experienced On-Site Technicians and/or Supervisor
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation

Requirements:

• Communicates effectively - Developing and delivering multi-mode communications that clearly understand different audiences' unique needs
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Customer focus - Building strong customer relationships and delivering customer-centric solutions
• Develops talent - Developing people to meet both their career goals and the organization’s goals
• Self-development - Actively seeking new ways to grow and be challenged using formal and informal development channels
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace
• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from a relevant technical institution
• Current relevant electrical certification (optional)
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience
• Should have Engine & Alternator knowledge.
• Posting at the dealership for day-to-day service activity & resolving customer issues