Field Service Engineer Job in Rudrapur at Atlas Copco (India) Ltd.

Atlas Copco (India) Ltd. is hiring for the role of Field Service Engineer!

Responsibilities of the Candidate:

• Look into the day-to-day functions of the service related jobs and resolve day-to-day issues in the specified Customer.
• Execute the service plan effectively by maintaining a close co-ordination with the Service Team leader
• Provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
• Resolve issues at the specified customer and also be carry out day to day functions of service related job
• Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base
• Ensure and meet the target response time
• Provide customer training for better up time of the product
• Co-ordinate with service sales team for proper execution of service plan
• Guide/Assist service technicians to perform duties effectively
• Manage the key accounts directly and ensures customer satisfaction
• Arrange for customer presentations to improve product life cycle
• Co-ordinate with Project team for installation of machines allocated to service
• Analyze the problems and guide the team accordingly
• Ensure “Safety Health and Environment” compliance at on site workshop
• Find out the red-flags and analyze the root cause for failures
• Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
• Handle and administer various different techniques of service processes with regard to IMS

Requirements:

• 1-2 years of experience in Service and Maintenance in Motor vehicle or other industries.
• Experience in servicing or maintenance of tools will be an added advantage. Knowledge and skill to repair and install equipment on site.
• Education: Diploma or degree holders in Engineering (Electrical & Electronic) with working knowledge of English
• We are looking for a Topflight candidate who is:
  • Collaborative: You promote proactive relationships with customers, as well as your internal stakeholders. You take benefits from the perspectives of team members and share your experience to understand and identify customers’ current and future needs to ensure that our business meet those demands.
  • Open-minded: You are a clear thinker with mature judgment, a prerequisite for this high pressure assignment. You are passionate about finding ways to reach out to your customer and are comfortable to learn at all platforms. You are willing to adjust and excel under any new situations, promoting agility within the organisation.