Field Service Engineer Job in Bengaluru at Steris

Steris is hiring for the role of Field Service Engineer!

Responsibilities of the Candidate:

• Perform preventive and corrective maintenance required on STERIS and related product lines. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Maintain and build a very good working relationship with the Service team members, Region Manager, Service Manager, and Sales Team and advice on the activities and changes related to sales opportunities in the territory
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization.
• Communicate activities to customers related to scheduling preventative maintenance and the estimated time of arrival for unscheduled work.
• Utilize provided product and industry knowledge to ensure customer’s expectations of service are exceeded.
• Supporting dealers in response to customer and sales questions regarding equipment operation and performance.
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols.
• Assist and conduct dealer service training and end user training.

Requirements:

• Diploma or Bachelor’s Degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
• Adequate years of experience in hospital and medical equipment servicing and maintenance
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Enjoy travelling and visiting customers