Field Operations Executive Job in Bhainsa at Rentokil Initial

Rentokil Initial is hiring for the role of Field Operations Executive!

Responsibilities of the Candidate:

• Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs
• Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job).
• Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality
• Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues)
• Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor.
• Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site
• On Site Documentation: Implementation of SOP, Compliance and closure of audits non-conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time.
• Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure
• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Conduct daily 10 min stand up meeting & monthly operations meeting
• Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action.
• Digital Initiative: Be conversant with all in house systems.
• Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician
• Approval of conveyance amount for assigned technicians
• Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits
• Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers.
• Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs.

Requirements:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc