Field Application Specialist - Filtration Technology Job in Kolkata at Sartorius

Sartorius is hiring for the role of Field Application Specialist - Filtration Technology!

Responsibilities of the Candidate:

• Support the sales organization on existing products through product presentations, demonstrations, and application studies, and on new products in close collaboration with product management through beta site testing and demonstrations.
• Be responsible for the assigned product line to support sales target achievement in the defined territory.
• Support sales in the customer process and URS analysis, and generate application trials to help design optimized products in line with the application requirements.
• Provide technical support proactively, answer inquiries, and resolve implementation problems in the field for customers.
• Support the quality department in the quality complaint process by troubleshooting and analyzing customers' processes for better investigation and resolution.
• Collect, compile, verify, and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs.
• Report on competitors' products and feedback information to the application specialist management and products management.
• Provide basic product training to internal sales and dealers, and run external customer workshops and seminars.
• Conduct trials and demos to achieve intended results and create trial reports for product management and sales teams.
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports.

Requirements:

• Academic degree in biological engineering, biotechnology or other life sciences-related field
• Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
• Proven experience in a similar position and industry is advantageous
• Familiar with related products, laboratory processes and equipment
• Strong learning ability, and expert knowledge base in this area
• Ability to effectively interface with product / project / division management
• Excellent communication and presentation skills
• Strong customer orientation
• Proven software skills, e.g. Microsoft Office
• Fluent in English and ideally in other local languages