Fashion Consultant : Assisted Business (Tele & Chat Sales) Job at Lenskart

Lenskart is hiring for the role of Fashion Consultant : Assisted Business (Tele & Chat Sales)!

Responsibilities of the Candidate:

• Provide guidance and support to customers on how to use our products effectively.
• Offer troubleshooting assistance for any technical difficulties they may encounter.
• Drive sales and close deals:
• Utilize effective sales techniques to persuade customers and close sales deals, meeting or exceeding assigned sales targets.
• Demonstrate product knowledge and highlight the value and benefits to customers.
• Build and maintain strong customer relationships by providing personalized assistance and exceptional service.
• Address customer queries, concerns, and complaints promptly and professionally, ensuring customer satisfaction and loyalty.
• Stay updated on customer service best practices and company policies.
• Utilize available resources and training materials to enhance your customer assistance skills.
• Communicate clearly and effectively to convey product information, pricing, promotions, and any relevant updates to customers
• Listen actively to customer feedback and adapt communication style to best serve their needs.

Requirements:

• Excellent verbal and written communication skills.
• The candidate should be flexible with working hours, including weekends or evenings.
• Empathetic and patient approach to handling customer inquiries and understanding the needs of the customer.
• Strong problem-solving abilities and a proactive attitude towards customer satisfaction.
• Ability to multitask and work efficiently in a fast-paced environment.
• Prior experience in sales or related roles is a plus.