FAO Specialist Job in Bangalore at Concentrix

Concentrix is hiring for the role of FAO Specialist!

Responsibilities of the Candidate:

• Serve as the primary point of contact and perform functional and second-level technical support as needed
• Partner with cross-functional teams (business, IT, and project) to produce requirements and design for business capabilities
• Identify and understand the interaction between data and operational processes to provide insights for improvement and solutions to complex problems
• Create and maintain documentation of key artifacts, processes, and system functionality/tools using Agile Scrum methodologies
• Design, create, and implement software modifications, and enhancements, and integrate new applications
• Create technical requirements for developers and provide suggestions during the development stage that meet the customer's business needs
• Communicate the associated business impacts of system and data changes to stakeholders
• Participate in the analysis, testing, and deployment of changes to third-party integrated systems
• Assist business analysts in the creation of scripts to be utilized during the user acceptance testing (UAT) process
• Work with the internal training organization to ensure new functionality is clearly documented and is reflected accurately in training materials
• Successfully initiate, plan, implement, and close all project deliverables as committed
• Provide recommendations for process improvements

Requirements:

• Graduate
• Strong interpersonal and collaboration skills
• Excellent written, and verbal communication and presentation skills
• Consulting experience or working with a consulting organization is highly desirable
• Hands-on experience in large, global implementations using Salesforce in one or more of the following areas: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Salesforce Custom Cloud
• Bachelor's degree in information systems or similar, or equivalent business experience
• Salesforce Administrator Certification is preferred
• 3+ years of Salesforce configuration and administration experience.
• 3+ years as a business systems analyst or equivalent role working with complex application development projects
• Experience working in an IT Agile team
• Customer Support for any Accounting Platform (ERP Functional Support) - L1/L2
• Significant Customer (Technical) Support experience
• Worked on International Clients (preferably US)