F&B Associate Job in Bangalore at Hilton

Hilton is hiring for role of F&B Associate!

Responsibilities of the Candidate:

• Maintain a high customer service focus by approaching your job with the customers always in mind. 
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 
• Contribute ideas and suggestions to enhance operational/environmental procedures in the hotel. 
• Actively promote Hilton hotels' services and facilities to guests and hotel suppliers. 
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 
• Confidently know the food and beverage menu contents and explain them in detail to guests. 
• Understand dietary requirements and offer appropriate suggestions. 
• Complete checklists on product knowledge. 
• Make suggestions on the menu that might suit guests of different nationalities. 
• Familiarize yourself with menu items from all other outlets to recommend guests to other outlets. 
• Confidently know the opening hours of all restaurants and hotel outlets. 
• Able to recommend other restaurants and city attractions to hotel guests. 
• Complete the checklist on preparing the restaurant for service. 
• •Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. 
• Ask all guests if they would prefer smoking or non-smoking tables and escort them to the table. 
• Follow up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager. 
• Ensure that all service procedures are carried out to the standards required. 
• Make sure all areas are cleaned and maintained in accordance with operating procedures. 
• Take personal responsibility for the service experience of all guests in your designated area. 
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. 

Requirements:

• Senior High School education or specialty in Hospitality. 
• 1-2 years in a managerial position in a 4 / 5-star category hotel. 
• Good command of English to meet business needs. 
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance. 
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 
• Possess basic knowledge of food and beverage preparation and service of various alcoholics. 
• Able to remember, recite, and promote a variety of menu items. 
• Open-minded with an outgoing personality. 
• Willing to work for long hours and possess a positive attitude.