Executive - Voice/Non Voice Job in Bhopal at Hexaware Technologies

Hexaware is hiring for the role of Executive - Voice/Non Voice!

Responsibilities of the Candidate:

• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Maintains email handle time, while remaining friendly and informative (after call email to customers).
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for customer responses.

Requirements:

• Ability to effectively communicate his/her thoughts in a well-organized manner.
• Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
• Friendly and upbeat style.
• Ability to handle difficult or irate customers’ effectively.
•  Ability to set expectations and deliver information in a positive and articulate way.
• Investigates and takes action to meet customer’s needs.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Professional and positive in interactions with others and can establish rapport quickly.