Executive / Sr . Executive ( CRM ) Job in Delhi at Aimlay

Roles & Requirements:

• Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
• Building and maintaining a relationship with the existing clients.
• Revenue Generations and maximization.
• Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
• Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
• Timely payment collections from the customers
• Interaction with customers Emails over the phone.
• Process payments and refunds
• Increasing the company s sales by upselling its services.
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Updating the existing customers on the ongoing projects.
• Coordinating with Sales Team Accounts Team regularly with regards to payment and work status.

Qualifications & Skills:

• A candidate from B2B B2C experience is preferred.
• Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
• Team handling experience is a plus point.
• Knowledge of collection techniques
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)

Aimlay is a higher education-oriented platform hosting diverse courses delivered by renowned universities all over INDIA.