Executive - Sales Desk Reservations (Revenue) Job in Mumbai at Lumen Technologies

Stayvista is hiring for the role of Executive - Sales Desk Reservations (Revenue)!

Responsibility of the Candidate:

• As a Sales Desk Executive, you will be responsible for presenting product offerings, negotiating accommodation rates, and closing deals.
• You will also focus on maintaining and growing relationships with existing clients, while working towards achieving sales targets.
• Additionally, you will identify opportunities for up-selling or cross-selling services such as Food & Beverages or events, to maximise revenue and enhance the overall client experience.

Requirements:

• Responding to guest inquiries and providing information about available properties and other services.
• Assisting guests to make reservations over the call, via email, or website.
• Processing payments, confirming reservations.
• Up-selling additional services and F&B to increase revenue.
• Maintaining accurate records of reservations and customer interactions in the company's database
• Handling any guest complaints or issues in a professional and timely manner.
• Providing excellent customer service and building long-term relationships with clients to encourage repeat business.
• Minimum HSC with 6 months of experience