Executive operations (CSA) Job in Bangalore at Adabode Placement Services

Responsibilities:

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Respond promptly and professionally to customer queries via various communication channels (phone, email, chat, etc.).
• Process customer orders accurately and efficiently in accordance with company procedures.
• Maintain and update customer databases with accurate and current information.
• Handle the queries and concerns of the Sellers.
• Voice support.
• Nature of calls are inbound.
• Tagging the calls on the portal with details.   

Requirements:

• Proven experience in a customer service or operations role, preferably in a similar industry or domain.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Strong problem-solving skills to address customer issues effectively and provide appropriate solutions.
• Proficiency in using customer support tools and systems, such as CRM software and ticketing systems.
• Detail-oriented with a high level of accuracy in data entry and order processing.
• Ability to prioritize tasks, multitask, and manage time effectively to meet deadlines in a fast-paced environment.
• Strong organizational and coordination skills to work collaboratively across teams.
• Adaptability and flexibility to handle changing priorities and work under pressure.
• Customer-centric approach with a focus on delivering exceptional service and building positive customer relationships.

Office Timing:

• 6 days a week, Operations, rotational off.

.