Executive - Operations Job in Noida at British Council India

British Council India is hiring for the role of Executive - Operations!

Responsibilities of the Candidate:

• The role involves delivering excellent customer service by maintaining a positive and professional attitude, promptly and accurately handling enquiries, and ensuring customer satisfaction through strong product knowledge.
• It also includes working closely with team members to share information and address customer needs.
• Additionally, the role requires adherence to information security policies, including compliance with ISO 27001 and IGA standards, managing user access, providing security awareness, maintaining proper records, and ensuring timely resolution of incidents within agreed SLAs.

Requirements:

• The ideal candidate will have 6 months to 2 years of experience in customer service or backend operations, preferably gained within a blended process environment. 
• Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.