Executive- O2C Deductions Job in Pune at Kohler

Kohler is hiring for the role of Executive- O2C Deductions!

Responsibilities of the Candidate:

• Process deductions for KBNA (Kitchen & Bath, NA) which includes recognizing, coding, investigating, and resolving deductions of medium/low complexity reason codes from customer accounts, focusing on reduction of outstanding deduction quantity, cycle time, and value.
• Receive, prioritize, and respond to customer inquiries via phone, e-mail, will require work in customer portals.
• Learns and understands basic Customer Service order & claim processes, basic order fulfillment, and physical distribution network principles, including reverse logistics.
• Keep meticulous records of all deductions, including supporting paperwork and correspondence history.
• Write and maintain SOPs relating to deduction processing.
• Support O2C GPO team in project work such as system implementation/ enhancement or business process change initiatives to the extent impacting deduction processes.
• Actively use adequate and timely root cause analysis methodology to understand problem
• Identify potential areas for process improvements and automation including robotics for deductions processing.

Requirements

• Experience: 1 to 4 years
• Mandatory Skills: Dispute Management, SAP